Refund and Returns Policy

At Yaffa Wigs, we are dedicated to maintaining the highest quality standards for our products. Because of this commitment, we do not offer refunds except under the specific circumstances detailed below.

Exchange Policy

1.  Order Modifications: 
Orders may be modified only within twelve (12) hours of the time of purchase. If you believe you have selected the incorrect item, you must notify us within this time frame to request a change.
2. Satisfaction-Based Exchanges: 
If you are unsatisfied with your purchase, we will exchange the item for one of equal or lesser value, provided the product complies with the eligibility requirements. Alternatively, store credit equal to the purchase price may be issued upon request.
3. Eligibility for Exchange: 
To qualify for an exchange, the item must be returned in its original, unaltered, unworn, and undamaged condition, with all tags attached and in its original packaging. Once our team receives and inspects the item, an exchange ticket will be issued.
4. Finality of Exchange: 
No further exchanges or returns will be accepted for that item once an exchange has been completed.

Cancellation Policy

1. Cancellation Window: 
Orders may be canceled without penalty within twelve (12) hours of the time of purchase.
2. Restocking Fee: 
If a cancellation request is made after the twelve-hour window but before the order has been shipped, a restocking fee of ten percent (10%) of the total purchase price will apply.
3. Shipped Orders: 
Once an order has been shipped, it is no longer eligible for cancellation.

Return Policy

1. Defective or Damaged Products: 
If a product is received in defective condition or has been damaged due to a manufacturing defect, shipping issue, or mishandling during transit, Yaffa Wigs will refund one hundred percent (100%) of the purchase price. To substantiate any such claim, Yaffa Wigs documents the condition of each item before shipment.
2. Return Eligibility: 
Products returned within fourteen (14) days of receipt will be eligible for a refund, provided that the items remain in their original, unaltered, unworn, undamaged condition, with tags attached and in their original packaging. To be eligible for a refund, wigs must not have been cut or altered in any manner.
3. Return Procedure: 
Customers must obtain authorization from Yaffa Wigs by contacting our customer service team to initiate a return. Upon receiving approval, customers will be provided with the return shipping address. Customers must provide the order and tracking numbers for the returned package. Refunds will be processed once the item is received, inspected, and deemed to comply with the above eligibility criteria. Refunds will be issued using the original payment method.

Conditions for Eligible Products

1. Product Condition: 
To qualify for a return or exchange, items must remain original, with all tags attached, and must not have been altered, worn, or damaged.
2. Odor-Free Requirement: 
Products exhibiting odors (such as smoke, perfume, or other fragrances) will not be eligible for return or exchange.
3. Time Limit for Returns/Exchanges: 
Items must be returned within fourteen (14) days of receipt. No returns or exchanges will be accepted beyond this period.
4. Hygiene Guard Requirement: 
For products such as wigs, a wig hygiene guard must be worn during try-ons to maintain eligibility for return or exchange.

Process for Initiating an Exchange or Refund
To initiate an exchange or refund request, please email our customer service department at info@yaffawigs.com. Could you include your name, order number, date of purchase, and a detailed description of the issue? Our team will be working diligently to help you throughout the process.

Refund Processing Timeline

1. Order Cancellations: 
Refunds resulting from cancellations will be processed immediately upon confirmation. Please note that the refund may take two (2) and six (6) business days to appear on your credit card statement.
2. Refunds for Defective or Damaged Products: 
Refunds for products deemed defective or damaged in transit will be issued once the product has been inspected and approved by a Yaffa Wigs representative. Customers will be notified via email upon the approval of the refund. Refunds may take two (2) and six (6) business days to appear on the original payment method.